Chromebook Support & Troubleshooting This page offers solutions to common Chromebook technical problems and additional helpful information.
Restart & Remove User
Many performance, web site accessibilty, and random technical issues are often resolved by performing this relatively simple two-step process.
Restart the Chromebook Hold down the Refresh Key (top row) and tap the Power Button (at upper right of keyboard or along upper right side).
**Remove User** At the initial login screen, click/tap the Down Arrow next to the username and select Remove User. The system will ask you again to confirm your request, click/tap Remove User once more.
** Important Note ** Files which have been downloaded to the Chromebook are deleted during this process!
Dowloaded files reside within the Files folder, found by swiping up from the bottom of Chromebook screen.
If one wishes to retain any of these files, open Office365 > OneDrive, and Upload items from the Filesfolder.
After this process, login as usual and investigate whether your issue has been resolved.
Chromebook Printing Support
This is a custom app called Icons - Horizontal which does not exist in Composer elements. Please work with your Client Enablement Consultant or join a Best Practice Workshop on how to add the content using Composer best practices.
If your issue is not addressed here, or the performance of a procedure does not resolve your problem, please refer to the following contact link for support.
