Many performance, web site accessibilty, and random technical issues are often resolved by performing this relatively simple two-step process.
- Restart the Chromebook
Hold down the Refresh Key (top row) and tap the Power Button (at upper right of keyboard or along upper right side).
- ** Remove User **
At the initial login screen, click/tap the Down Arrow next to the username and select Remove User. The system will ask you again to confirm your request, click/tap Remove User once more.
** Important Note **
Files which have been downloaded to the Chromebook are deleted during this process!
- Dowloaded files reside within the Files folder, found by swiping up from the bottom of Chromebook screen.
- If one wishes to retain any of these files, open Office365 > OneDrive, and Upload items from the Files folder.
After this process, login as usual and investigate whether your issue has been resolved.